SHIPPING POLICY
Last updated: 17-FEB-2026
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This Shipping Policy outlines how and when your order will be delivered.​
Processing Time
Orders are typically processed within 2-3 working days.
Orders placed on weekends or bank holidays are processed on the next working day.
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Delivery Times (UK)
Estimated delivery times:
Standard delivery: 3–5working days
Delivery times may vary due to courier delays or peak periods.
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Shipping Costs
Shipping costs are calculated at checkout and depend on:
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Order size
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Delivery method selected
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Tracking
If you select a tracked service, tracking details will be provided once your order has been dispatched.
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Incorrect Address
Please ensure your delivery address is correct.
We are not responsible for orders delayed or lost due to incorrect address details provided at checkout.
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International Shipping
Customers are responsible for any customs duties or import taxes.
Delivery times may vary by destination.
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Lost or Delayed Orders
If your order has not arrived within the expected timeframe, contact us at kustombuiltphysique@gmail.com and we’ll investigate with the courier.
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Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy
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Liability
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses
Our total liability is limited to the value of the order placed
Nothing in these terms limits your statutory rights under UK law.
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Governing Law
These terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of UK courts.